FluidTrip 2
by Idro51

SHIPPING POLICY

All packages ship using trackable Express/ Expedited Shipping service (EMS)
StreeTiles™ are custom made per order, please allow for 3-4 weeks from order placement for delivery (Ex-Works).
The Estimated Delivery Time for most destinations is 5-14 Working days.

Delivery times may vary according to the destination.
Delivery times are estimated, delay by post, custom or holiday may occur.
StreeTiles cannot be held responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as a reason for canceling the order.

•  No returns or claims may be made on top of installed material.
• StreeTiles™ warranty covers material and manufacturing defects in our panels.
• Any panel showing a defect upon unpacking and inspection of the products will be replaced with a new panel as soon as is possible.
• Any claims of this nature must be made prior to the start of installation/use.
• StreeTiles™ is a bespoke product and most orders are made-to-order. It may require some time to fabricate, cure and ship the replacement panel.

Standard Shipping

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Express Shipping

Please contact us to arrange express delivery & costs (e.g. USP, Fed-Ex, etc.).

Taxes and Duties

All applicable customs and import duties and fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).

We ship your package DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties, and/or taxes and cannot predict what your particular charges may be.
If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD).
These fees are paid to the local carrier and are not collected by StreeTiles.

Customs authorities require that we state the value of your order directly on your package(s).
Customs agents have the right to release or deny the release of your package(s), and in rare cases, they may also delay delivery.

Currency Conversions

All prices listed on our site are in US dollars and charged to your credit card in US dollars.
The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general, it should match closely with the current rate.
To get an estimate of the current rate, check out the link: XE.com – Foreign Exchange Rate Calculator
(Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)

Tracking Your Order

After your order has been processed we will send your order status and Tracking N.#

REFUND POLICY

Refunds and Processing

Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.

Refunds will be processed within approximately 7 to 10 business days after we receive your return.
Original shipping charges are non-refundable.

CANCELLATION/RETURNS/EXCHANGE POLICY

Change or Cancel or add items Your Order

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly. Once we have processed your order, we will be unable to make any changes.

Returns

You must return your items to the address below within 14 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately, we cannot refund duties, taxes, or shipping charges.

Return address

StreeTiles – Returns
Order # ______________
Harkavy 17 / 8
Tel-Aviv
6732935
Israel